We take pride in delivering results to our clients
When our clients face organizational and technical challenges, our team addresses them head on. We deliver tangible results to our federal clients and help them reach their short and long term goals.
Veterans Experience Office
Contract Experience and Capabilities
Commonwealth’s executives and senior leadership team hold Project Management Professional (PMP) certifications from the Project Management Institute (PMI), demonstrating our commitment to industry best practices. Our project teams support mission-critical initiatives for the U.S. Department of Veterans Affairs (VA), specifically within the Veterans Experience Office (VEO). We bring deep domain expertise in project management, delivering results through both Agile and Waterfall methodologies across enterprise-level programs.
Contract Portfolio
Patient Advocate Tracking System Replacement (PATS-R)
Commonwealth supported the modernization of the Patient Advocate Tracking System (PATS-R), a critical tool enhancing communication between patient advocates and clinical care teams. The solution improves service recovery and care coordination by integrating real-time access to enterprise data, enabling VA personnel to more efficiently resolve Veteran concerns and improve overall patient experience.
Veterans Experience Action Center (VEAC)
Through strategic and operational support of the VEAC pilot initiative, Commonwealth helped deliver one-stop, in-person access to VA health care, benefits, crisis resources, and community services. The program achieved a 94% satisfaction rate among Veteran attendees, helping VA streamline service delivery and promote awareness of available benefits and support systems.
Unified Desktop Optimization (UDO) – Contact Center Support
Commonwealth provided business analysis, quality assurance, and user acceptance testing (UAT) for the Unified Desktop Optimization platform, which enhances VA contact center operations. The solution ensured agents have timely access to Veteran-specific information (e.g., status, DOB, SSN), supporting accurate, responsive customer service.
VHA Supply Chain & Logistics – Project Management Support
Our team of process improvement specialists and data analysts support Veterans Health Administration (VHA) in optimizing medical supply and PPE logistics. We applied predictive analytics and automation techniques—such as algorithmic data pulls from vendor websites—to improve shipment tracking and inventory accuracy across VA medical facilities nationwide.
Program Management Office (PMO) Communications Support – MCT Directorate
Commonwealth provides strategic communications and project documentation support to the Program Management Office for the Multi Channel Technologies Directorate within the Veterans Experience Office. Our team led the development of annual accomplishment reports that capture outcomes and performance metrics for over 40 initiatives across the MCT Directorate. This work involved synthesizing technical project data, aligning messaging with VA priorities, and producing executive-ready deliverables that demonstrate impact, transparency, and progress to internal and external stakeholders.