We take pride in delivering results to our clients

CW-SS has vast experience in large-scale program and project management gained through decades of practical experience in both the private and public sectors. CW-SS executives and senior leadership hold Project Management Professional (PMP) certifications through Project Management Institute (PMI). CW-SS currently supports the Veteran Experience Office held within the Department of Veteran Affairs, managing several project management initiatives.    Team CW-SS has an organizational depth of knowledge in project management utilizing both agile and waterfall methodologies for the following large-scale projects: 

Patient Advocate Tracking System Replacement - PATS-R 

The PATS-R tool facilitates better communication between patient advocates and health care teams for faster responses and resolutions to Veterans' issues. With integrated access to enterprise data, care teams can better coordinate care plans, record feedback, and spend more time with Veterans. In addition, national real-time reporting provides opportunities for improving service recovery across VA.  CW-SS project managers utilize an agile project management approach on PATS-R to ensure all aspects of the project are completed according to the anticipated functionality requested by the stakeholders. The CW-SS agile project manager utilizes the best practices found in Project Management Institute’s Project Management Body of Knowledge (PMI’s PMBOK) Agile Practice Guide using an agile framework of two-week sprints with daily scrum meetings to ensure the team is productive and performing according to sprint plans.  

Veterans Experience Action Center - VEAC 

Veterans Experience Action Center (VEAC) events are a prime example of how Team CW-SS manages projects directly impacting the Veteran community. The VEAC is a VA service that allows Veterans to get the help they need to get started with their VA benefits in one visit. Veterans and their family members, service members, caregivers and survivors make an appointment online and get hands-on help from representatives from Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), National Cemetery Administration (NCA), Board of Veterans' Appeals (BVA), the appropriate state department of Veterans Affairs, and local partners within the state the event is taking place. In addition, they can receive assistance for VA benefits, VA health care, crisis resources, memorial affairs, community services, and peer-to-peer connections.  

The CW-SS project manager oversees the training, development, and outreach initiatives utilizing waterfall project management techniques. CW-SS follows waterfall project management best practices found in PMI's PMBOK to include scope, schedule, quality, resource, communication, risk, and stakeholder management.  The VEAC two-year pilot program has shown remarkable results, as over 94% of those who have attended recommend these events to other Veterans. 

The CW-SS communications team provides strategic guidance on internal and external communication methods and messaging that are most effective for their division and audience. Our main priorities include engaging with customers, sharing meaningful information, and disseminating that information through effective communication channels. We focus our communications on providing clear, concise messaging tailored to what our customers need and want to know.  

Team CW-SS has extensive experience in supporting the Multi-Channel Technology’s (MCT) communications team held within the Veteran Experience Office (VEO) for the VA. Team CW-SS communications specialists plan early to determine milestones, target audiences, delivery channels and desired outcomes for critical messages. This helps us plan for potential opportunities and any challenges or concerns.  

CW-SS communications specialists follow a structured approach as outlined in the steps below:  

• Plan – It is crucial to fully understand our clients' needs to deliver compelling content from stage one. Planning early helps us identify any potential issues or concerns and any opportunities that we can address. In this stage, we determine milestones and goals to achieve, how we will communicate key messages to an identified target audience, and plan for timed outreach campaigns to deliver positive outcomes through determined channels.    
• Develop – Once we determine our key stakeholders, we can start developing our communications approach. We provide a Stakeholder Power/Interest analysis to fully understand the audience in our developmental stage. This helps determine our communications messaging and objectives by developing specific content, determining stakeholder priorities, and providing the best format for relaying information.   
• Deliver – Delivering effective communications products requires input from our clients. We ensure our clients are satisfied with the results provided, confirm the content is accurate, and then disseminate the information through the most appropriate and effective delivery channels for our target audience to receive the best results. Post-delivery, we evaluate and assess the product's effectiveness in achieving our desired objectives.    

Software Development Team CW-SS has relevant industry experience in full-stack software development.  CW-SS' software developers are proficient in developing web applications with appealing visual design and robust back-end functionality.  

Website Applications – Defense Industrial Base Logistics Information Search Tool (DIBLIST) 

CW-SS is developing a proprietary web application hosted on the Amazon Web Services (AWS) platform designed to auto-locate information from one website and return the results to the end user on a new streamlined user interface.   Essential techniques and tools used to develop this application include: 

• Virtual machines 
• Web scrapers 
• Custom Python scripts for robotic process automation 
• Front-end development tools on AWS